Terms of Service

By accessing or using the VulaLet platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation (such as a managing agency, Pty Ltd, or Trust), you represent that you have authority to bind that organisation to these Terms. If you do not agree to these Terms, do not use the Service.

By registering, accessing or using the Service, you acknowledge that: • Your acceptance by electronic means — including clicking "I agree", creating an account, or using the Service — constitutes a valid and binding agreement under section 22 of the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") with the same force as an ink-signed paper agreement. • Documents and lease agreements created or signed electronically through the platform are admissible as evidence under section 15 of the ECT Act. • Electronic signatures applied through the platform (including OTP-verified signatures) carry legal force under section 13 of the ECT Act. • VulaLet may rely on and produce its audit-log records as evidence of any electronic acceptance, signature, or action taken on the platform.

VulaLet is a cloud-based rental property management platform designed for South African individual landlords and managing agents. The Service includes rent tracking, lease management, arrears escalation, maintenance management, SARS financial reporting, WhatsApp communications, and related features as described at vulalet.co.za/features. VulaLet is a product of the same legal entity that operates VulaKomplex. Company registration number: 2026/311419/07 Registered address: 44 Amhurst Place, Midstream Estate, Olifantsfontein, Gauteng, 1692 Email: legal@vulalet.co.za Website: vulalet.co.za

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised access to your account. We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for an extended period. You may not share your login credentials with other persons. Use the agent invitation feature to grant access to managing agents, accountants, or other team members.

You agree not to: • Use the Service for any unlawful purpose or in violation of any South African law, including the Rental Housing Act (RHA), POPIA, or the PIE Act • Upload or transmit malicious code, spam, or harmful content • Attempt to gain unauthorised access to any part of the Service or another user's data • Use the Service to harass, defame, or harm any person • Reverse-engineer, decompile, or create derivative works from the Service • Use automated tools to scrape or extract data from the Service without our prior written consent • Resell or sublicense access to the Service without our prior written consent

Access to certain features requires a paid subscription (Starter, Pro, or Portfolio). A free plan is also available with limited features. Subscription fees are charged monthly or annually in South African Rand (ZAR) and are due in advance. Annual billing is non-refundable after 30 days. Monthly subscriptions may be cancelled at any time; cancellation takes effect at the end of the current billing period. No refunds for partial billing periods unless required by South African consumer protection law. We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing. Accounts with overdue payments may be suspended until outstanding amounts are settled.

VulaLet offers certain add-on services purchasable separately from subscriptions, including document bundles, tenant screening reports (TPN), and property valuations. Add-on purchases are consumed upon use and are non-refundable once the underlying service has been delivered. Document bundle credits included in paid plans expire at the end of each annual subscription period and do not roll over.

You retain ownership of all data you upload to the Service ("Your Data"). You grant us a limited licence to store, process, and display Your Data solely to provide the Service to you. Where Your Data includes personal information of tenants, applicants, or other third parties, you acknowledge that you are the Responsible Party under POPIA in respect of that personal information. VulaLet acts as your Operator and processes that personal information only on your instructions and in accordance with our Privacy Policy. You are responsible for ensuring you have a lawful basis to collect and submit that personal information to the platform. We may derive anonymised, aggregated data from platform usage — such as usage patterns, feature adoption, and operational metrics — and use that data for business analytics and product improvement. This data does not identify you or any individual. Our handling of personal information is governed by our Privacy Policy (vulalet.co.za/privacy).

VulaLet provides tools to help you organise your financial information for tax purposes, including SARS-formatted annual statements and bond interest calculations. The platform is not a registered tax practitioner and nothing in the Service constitutes tax, financial, or legal advice. Compliance with the Rental Housing Act, the PIE Act, POPIA, SARS requirements, and any other legislation remains your responsibility. We recommend you verify important financial outputs with a qualified accountant or tax practitioner before submitting to SARS.

The VulaLet platform, including its software, design, trademarks, and content, is owned by VulaLet and protected by South African and international intellectual property law. These Terms do not grant you any ownership rights in the Service. You may not copy, modify, distribute, or create derivative works without our prior written consent.

The Service relies on third-party providers for functions including cloud infrastructure (Supabase / AWS af-south-1), email delivery, WhatsApp Business API (360dialog), TPN credit bureau checks, Lightstone valuations, and PayFast payment processing. These providers process data on our behalf under contractual obligations. We are not responsible for the availability, accuracy, or conduct of third-party services.

We aim to provide 99.5% monthly uptime. We may take the platform offline for maintenance with reasonable advance notice where possible. We are not liable for losses arising from service interruptions outside our reasonable control.

The Service is provided "as is" and "as available". We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by South African law. VulaLet is a management tool and does not constitute legal, tax, or financial advice. Nothing in the Service should be relied upon as a substitute for professional advice.

To the maximum extent permitted by South African law, VulaLet's total liability to you for any claim arising from your use of the Service is limited to the subscription fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss, whether arising in contract, delict, or otherwise, even if we have been advised of the possibility of such damages.

You agree to indemnify and hold VulaLet harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

Either party may terminate this agreement by giving 30 days' written notice. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if required by law. Upon termination, your right to access the Service ceases. We will retain your data for 90 days after termination, after which it may be permanently deleted. We recommend exporting your data before cancelling.

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the South African courts. We will attempt to resolve disputes informally before pursuing formal proceedings. These Terms may be accepted or executed in counterparts — whether electronically or otherwise — each of which, when executed, shall be deemed an original. An electronically accepted or executed counterpart has the same legal force as one executed in ink on paper, in accordance with the ECT Act.

We may update these Terms from time to time. We will notify registered users of material changes by email at least 7 days before changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

For questions about these Terms: Email: legal@vulalet.co.za Support: support@vulalet.co.za Address: 44 Amhurst Place, Midstream Estate, Olifantsfontein, Gauteng, 1692 Company registration: 2026/311419/07