Master SaaS Subscription Agreement

This MSA is read together with the Terms of Service, Subscription Agreement, Data Processing Agreement, Service Level Agreement, Privacy Policy, Order Form and any written special terms.

VulaLet is a software provider for rental property management. VulaLet is not a legal adviser, tax practitioner, accountant, debt collector, estate agent, managing agent, fiduciary, payment institution or insurer unless a separate written agreement expressly says otherwise.

Customers remain responsible for rental, tax, legal, accounting, tenant, maintenance, payment, investment and portfolio decisions. Customers must ensure uploaded data is lawful, accurate, authorised and fit for use, and must manage user permissions responsibly.

Customers retain ownership of Customer Data. VulaLet receives a limited licence to host, process, store, back up, display and transmit Customer Data only as required to provide, secure, maintain, support, improve and administer the platform.

Where customers submit tenant, applicant or third-party Personal Information, the customer is generally the Responsible Party under POPIA and VulaLet is the Operator. The Data Processing Agreement governs operator processing.

Fees are stated on the pricing page, checkout flow, invoice, subscription settings or Order Form. Subscriptions are billed in South African Rand. Usage-based charges, credits, document bundles, screening, messaging, integrations and professional services may be billed separately.

All rights in the VulaLet platform, software, workflows, templates, designs, marks, documentation and improvements remain owned by VulaKomplex (Pty) Ltd or its licensors. Feedback may be used without compensation provided it does not disclose confidential Customer Data.

VulaLet may rely on third-party providers for hosting, authentication, database services, email delivery, WhatsApp delivery, payments, analytics, maps, screening and other integrations. VulaLet is not responsible for third-party failures except to the extent caused by VulaLet’s breach.

The platform is provided as software tooling and does not replace professional judgment. SARS statements, lease documents, arrears workflows, VulaScore outputs and reports should be reviewed by an appropriate professional before legal, tax or financial reliance.

To the maximum extent permitted by South African law, VulaLet’s aggregate liability is limited to fees paid or payable for the affected service during the 12 months preceding the claim. Customers indemnify VulaLet against claims arising from unlawful instructions, inaccurate Customer Data, unauthorised access granted by the customer, or misuse of the platform.

South African law governs this MSA. The parties will first attempt good-faith resolution before litigation unless urgent relief is required. Disputes are subject to South African courts.